Terms & Conditions

Last updated: 29 July 2026

These terms govern your use of this website and your purchase of software, licences and services from Avalon Technologies Ghana ("Avalon", "we", "us"). By using the site or placing an order, you accept them. Please read section 6 (licence), section 9 (refunds) and section 12 (liability) with particular care, as they affect your legal rights.

1. About us

Avalon Technologies Ghana is a software and website development business based at Cinergy City Estate, Off Central University College Road, Dawhenya, Accra, Ghana. You can reach us at info@avalongh.com or on +233 20 092 8765.

2. Definitions

• Product — software we own and license, such as our payroll, school, church, inventory and payment-link systems.
• Licence — the permission we grant you to use a Product, on the terms below.
• Deliverable — the files, installation and configuration provided with a Product.
• Custom work — development carried out to your specification under a separate written agreement.

3. Using this website

You may browse, read and share our pages freely. You may not attempt to gain unauthorised access to any part of the site, probe it for vulnerabilities, scrape it at a volume that degrades service for others, or use it to distribute unlawful or malicious material. We may restrict access where we reasonably believe such activity is taking place.

4. Accuracy of information

We keep product descriptions, feature lists and prices as accurate as we can. Screenshots and demonstrations reflect the system at the time they were produced and features may evolve. If a price is displayed with an obvious error, we will contact you before processing your order rather than charging the wrong amount, and you may cancel without penalty.

5. Orders and payment

Placing an order is an offer to buy. A contract forms when we confirm your payment by email. We may decline an order — for example where a product is no longer maintained or where we cannot verify the payment — and if we do, we refund you in full.

Prices are shown in the currency indicated on the product page, usually Ghana Cedis. Unless stated otherwise, prices exclude any taxes or levies that may apply to your purchase.

Payment is processed by Paystack or Stripe. We do not receive or store your card details. Your bank or provider may apply currency conversion or transaction fees that are outside our control.

6. Licence terms

Unless your invoice says otherwise, our Products are supplied under a Single Site Licence.

What a Single Site Licence permits

• Installation and use of one copy of the Product for one organisation, at one primary domain or physical site.
• Use by as many of that organisation's staff and users as the Product supports.
• Making backup copies for your own disaster-recovery purposes.
• Configuration and cosmetic customisation for your own use.

What it does not permit

• Reselling, sublicensing, renting, or distributing the Product, whether modified or not.
• Deploying it for a second organisation, branch group or client without an additional licence.
• Publishing the source code, or making it available in a public repository.
• Removing or obscuring our copyright notices.
• Using it to build a directly competing product for sale.

If you need to deploy across multiple institutions — a district of schools, a group of branches, a chain of shops — talk to us about a multi-site or reseller licence. We would rather agree sensible terms than have you inadvertently breach these.

We retain all intellectual property in our Products. A licence transfers permission to use, not ownership. Your own data inside the system remains entirely yours.

7. Delivery

Where a Product is delivered as a download, we email a secure link on confirmation of payment. That link expires after 30 days and permits a limited number of downloads — if it lapses before you have retrieved your files, contact us and we will issue a fresh one at no charge.

Where a Product requires installation, we contact you within one working day to arrange deployment, configuration and staff training. Timelines depend on your infrastructure being ready and on reasonable access to your team.

8. Support and updates

Unless stated otherwise on the product page, a purchase includes 12 months of support: bug fixes, help with configuration, and reasonable assistance from our team during Ghanaian business hours.

Support does not include new feature development, data entry, recovery from damage caused by third-party modifications, or problems arising from your hosting environment. Those can be quoted separately.

After 12 months you may renew support annually. The Product continues to work whether or not you renew — we do not disable software you have paid for.

9. Refunds and cancellation

Software licences are supplied digitally and, once the deliverable has been downloaded or the system installed, are not generally refundable. This is standard for licensed software and is why we provide live demonstrations before purchase.

We will refund you in full where:

• You were charged in error or charged twice.
• You have not yet downloaded the deliverable and no installation work has begun.
• The Product is materially different from its description and we cannot put it right within a reasonable period.

Requests should go to info@avalongh.com with your order reference. We aim to resolve them within 14 days. Nothing here limits rights you may have under the Sale of Goods Act, 1962 (Act 137) or other applicable Ghanaian consumer law.

10. Demonstration systems

Where we publish demo credentials, they are shared for evaluation only. Demonstration systems are reset periodically and anything entered into them may be deleted without notice. Do not enter real personal, financial or confidential data into a demonstration system.

11. Events

Places at our clinics, demo days and training sessions may be free or paid. Paid places are refundable up to 7 days before the event; after that we can transfer your place to a colleague. If we cancel or reschedule an event, you may take the new date or a full refund. We are not responsible for your travel or accommodation costs.

12. Warranties and liability

We warrant that we will provide our services with reasonable skill and care, and that our Products will perform substantially as described for 90 days from delivery. If they do not, we will repair, replace or refund — that is your primary remedy.

Beyond that warranty, and to the fullest extent Ghanaian law permits, our Products are supplied "as is". We do not warrant uninterrupted or error-free operation, nor that a Product will meet requirements you have not told us about.

Our total liability arising from any Product or service is limited to the amount you actually paid us for it in the 12 months before the claim.

We are not liable for indirect or consequential loss — including lost profits, lost business, or lost or corrupted data — except where such exclusion is not permitted by law. Nothing in these terms excludes liability for death or personal injury caused by our negligence, or for fraud.

Please keep your own backups. Our systems include backup features, but responsibility for maintaining and testing backups of your live data rests with you.

13. Your responsibilities

• Keep your administrator credentials confidential, and tell us promptly if you suspect they are compromised.
• Ensure your hosting, network and devices meet the requirements we specify.
• Comply with the Data Protection Act, 2012 (Act 843) in respect of personal data you hold in our systems — you are the controller of that data, and we act on your instructions.
• Apply security updates we supply within a reasonable period.

14. Confidentiality

Each of us may learn confidential information about the other during a project. Both of us agree to keep it confidential and use it only for the purpose it was shared. This obligation continues after our working relationship ends. We will not name you publicly as a client, or use your logo, without your permission.

15. Third-party links and services

Our Products may integrate with third-party services such as payment gateways and SMS providers. Those services have their own terms and charges, and we are not responsible for their availability, pricing changes, or decisions.

16. Suspension and termination

We may suspend or terminate a licence if these terms are materially breached — for instance if a Product is redistributed or resold — and we will give you written notice and a reasonable chance to put it right first, unless the breach is deliberate. On termination you must stop using the Product and delete your copies. Your own data remains yours and we will help you export it.

17. Changes to these terms

We may update these terms. The version in force for your purchase is the one published when you placed your order, and later changes do not apply retrospectively to a licence you already hold.

18. Governing law and disputes

These terms are governed by the laws of the Republic of Ghana, and the courts of Ghana have exclusive jurisdiction.

If something goes wrong, please talk to us first — most disputes are resolved with a phone call. If we cannot settle a matter within 30 days, we both agree to attempt mediation in Accra before starting court proceedings.

19. General

If any provision of these terms is found unenforceable, the rest continues to apply. A delay in enforcing our rights is not a waiver of them. These terms, together with your invoice and any signed project agreement, form the whole agreement between us. Where a signed project agreement conflicts with these terms, the signed agreement prevails.

20. Contact

Avalon Technologies Ghana · Lashibi, Vivian Farm, Adjacent Assemblies of God Church, Accra
info@avalongh.com · +233 20 092 8765